B. M.
Customer Relations
aa# xxxxxxxxxx
Thank you for your prompt reply. However, please READ this before sending back another form letter.
I was charged $75 for 3 bags for PNR: xxxxxx
I understand that that is the normal fee. However, the "ALL NEW TRAVEL BENEFITS" of the AAdvantage Citi family of cards should provide for up to 4 checked bags per reservation.
Please see the following link:
http://creditcards.citicards.com/usc...e/New/benefits
I was also mailed a card with the exact same information and a clear picture of the Citi AA Amex "select" card.
Please credit the $75 charge back to the card ending in xxxx.
Thanks!