Originally Posted by
NickB
Not so much the government as EU legislation. There is a certain logic to give this task to airports rather than airlines but,as always, where there is no real will to enforce the legislation...
Just a thought: if BA were to handle "assistance" in house, they would probably want to do a good job, or else it would reflect badly on them.
Now that it's BAA's job, they have (my guess) put it out to tender, and given it to the lowest bidder.
This is probably 1/10th to do with "EU legislation" and 9/10ths to do with BAA deciding whether how much money to spend to fulfil a service obligation.
People switch airlines if the service is poor. IMHO it's often harder to switch
airports if the service is poor
which is perhaps why BAA so often don't appear to give a stuff
BAA are rather noticeable on FT by their absence (or are they here but just hiding??) ... either way, appears to lend weight to my theory, doesn't it?
