The T3 Fast Track doors into the departure lounge should only be closed when the passport check is in operation, as
Moomba says.
Originally Posted by
David-A
Goon (to me): "That sir is irrelevant, and you should only speak when spoken to in this area".
[Other staff look at floor rather than customers at this point.]
Complaint submitted on complaint form when leaving. Not heard a thing yet.
Awful. I hope you get a good response from BAA for that. No excuse for such a shocking display of customer 'service'.
