Originally Posted by
fastair
I really wonder where they got that reservationist from. Looking up change fees is a very simple process. Both before the CO takever and after it. That is ticketing 101. You don't even need to know how to issue a ticket to be able to look up a change fee on a revenue ticket. (sorry , I edited my previous post as you were replying. I didn't mean to change the content in midstream.)
Are you kidding? it was a flat out lie. United has lied to me over the phone so many times it's not funny. You are right. She knew the right price. even if she didn't you would think the reservation system would autmoatically calculate the right change fee.. It always calculates the right fees in other cases...
btw the 5k thing is a joke
I'm the lowest of low on the status scale