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Thread: Frustrating (non-)upgrade experiences with FHR (Fine Hotels and Resorts)
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Old Jul 20, 2012 | 1:32 am
  #19  
daniellam
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Join Date: Dec 2000
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Paying Hotel More to Guarantee Upgrade Against Program Rules?
I remember calling the hotel (hotel not named to protect their identity as it is one of my favourite hotels) after I made a reservation at the FHR rate with Platinum PTS.

The in-house reservations manager was able to to "guarantee" my upgrade to the next category (instead of having it on a "space available basis") after I negotiated with them a rate that is in between the FHR rate of my original category and the next category. In this case, the price differential between the categories was quite significant.

Eg. Standard Suite FHR $900
Deluxe Suite FHR $1800
My negotiated rate for "guaranteed upgrade" to Deluxe Suite: $1350

Is this against FHR program rules? or is it actually possible to "negotiate" with the hotel directly after the FHR reservation is made (like I have done)?
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