Originally Posted by
FiveMileFinal
Nah, this airline's an absolute trainwreck.
It's not just people here reporting horror stories on FT...everybody I know who's taken a UA flight in the past 6 months has experienced some sort of delay or cancellation, or has had to deal with poor customer service. Upgrades and IRROPs are where it count for me, and United's decided to give the finger to people in that respect...no thanks.
Credit where it's due, though - the one United flight I've taken since the merge went off pretty well.
Hmmmm. I requalified for 1K a few weeks ago and have over 100K BIS miles on UA in the past 6 mos. I haven't had a single flight cancel. I've had delays but those were due to the Reagan-era PS757's breaking down.