Originally Posted by
djohannw
A colleague of mine had this happen too - he just redid the claims, somebody else accepted them and had no problem with this. Seems that there is one single person at the LNF-desk making up his or her own rules once in a while...
Greetings - Dirk
I agree with Dirk - this is purely the staff that handles your case misinterpreted the rule. This has happened to me all the times - wrong calculation, deny my claim because they don't know what they are doing......
One thing I have experienced all the time - you have 1 shot to argue against your case. I tried it with 2 email exchanges, their mind are set no matter what you said.
So I'd file another series of claims if I were you - since your stay won't be until next year, sometimes you can even score lower rate that you have to file another claim anyway.