Not sure if this has been covered before but I was/am getting the "we're sorry the survey...has expired" message even if I attempt to access it seconds after receiving the emails. Has been happening for a few weeks so I contacted Customer Service for an explanation. Their reply asked if I was out of my home country. I am in Europe for the summer. Turns out they automatically disqualify you if you attempt to access a survey from outside your home country.
W T F?
FT'ers never travel do they? I asked for some sort of compensation for my frustration but have not heard back. Yet I continue to receive survey 'opportunities'. Might just have to redeem my $200+ and call it quits with them otherwise.