Originally Posted by
GMUJD06
But, since all we're doing is playing the waiting game anyway, hypothetically, had United called on Monday afternoon and made some sort of offer in exchange for cancelling the ticket, what would you view as fair?
- Within 24 hours or perhaps until midnight on Monday, I would have let it go. That's their customer policy and no reason it shouldn't be a two-way street.
- After 24 hours, I consider the minimum now the change/redeposit fee I as a customer would have been charged if I had made a mistake. They make you pay that in new fresh money, too, so I'm not sure that's uncalled for here either? Again, their policy, it should work both ways.
I've been stung by UA's rules and inflexibility many times over the years, so I don't have a lot of compassion now. But yes, I would have let it go on Monday, no questions asked.
Last edited by jghassell; Jul 19, 2012 at 7:17 am
Reason: .