FlyerTalk Forums - View Single Post - UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Old Jul 19, 2012, 7:09 am
  #1343  
GMUJD06
 
Join Date: Apr 2006
Location: Alexandria, VA
Posts: 184
Now that this thing has already made it onto DOT's radar, I feel we're in an all or nothing situation (by all, I don't mean necessarily that UA will honor all 75 tickets, etc.). But, since all we're doing is playing the waiting game anyway, hypothetically, had United called on Monday afternoon and made some sort of offer in exchange for cancelling the ticket, what would you view as fair?

For the sake of this hypothetical, if your only answer is either "fully honor the ticket as booked" or "cancel without further compensation," or something strikingly similar, please move on. I'm curious what people would have thought before this thing took off and views got so entrenched.

I, for one, very likely would have gladly cancelled for a relatively small token of appreciation, given that I knew I was booking a mistake and never really expected them to honor.
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