Originally Posted by
Starwood Lurker
Other than being a resort, these things might also make it not available for the time you want to travel:
- Black out dates apply.
- Minimum length-of-stay requirement must be met.
The Platinum associate told you:
SPG Plat Agent: "I'm sorry, the system won't let me overide because it doesn't meet the minimum requirement."
But, I'm also guessing that because this is during the Republican National Convention, the hotel asked for SPG to allow them to institute a black-out date and it was granted, so both caveats probably are in place.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
So what exactly is the definition of guarantee? I freely admit I dropped out of law school....I just didn't realize it was before they taught us new meanings of the english language.
Become a SPG Plt. You can enjoy the benefits of free lounge access at Sheratons1 seven days a week2, guaranteed room availability3, upgrades to the best available rooms4 and guaranteed 4pm checkout5
1. A lounge is defined as a room with 4 walls. It may or may not have anything else.
2. Unless we feel like closing, renovating or our staff is sick that day.
3. Except when the hotel is sold out
4. Best available rooms excludes rooms that are even bester or if we just don't want to give them to you. Besides, there are 65 PLTs checking in tonight and we only have one suite.
5. Except on days we feel like getting the rooms cleaned by Noon.
I'm sorry, but the excuse that the town is busy really isn't an excuse. If you're going to have exceptions when people REALLY want to use the benefit then exactly what's the point of a guarantee?