Originally Posted by
Starwood Lurker
Originally Posted by
srodr
As a new SPG Platinum this year, I'm confused on the Guaranteed Availability benefit...Can anyone explain how this is supposed to work?
These are some important caveats to consider:
Guaranteed room availability when your room is booked by 3 p.m., 72+ hours prior to arrival.
3
3. Applicable to one standard room booked by 3 p.m. local time 72+ hours before day of arrival at participating hotels. Member must pay regular RACK rate. Black out dates apply. Not available at resorts. Room upgrade and Free Night Award redemption do not apply when this benefit is utilized. Minimum length-of-stay requirement must be met.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
William,
I'm not sure what you're saying above. Are you implying that somewhere in these words is a caveat that forgives the hotel from abiding by the guarantee? This property is not a resort, so I just don't see it.