Flight/Origin-Destination: SFO-YYZ
Date: Jul 14, 2012
Cabin: J
Status: none

Pre departure
Was check in quick and efficient? Y
Did you use priority security (if eligible) and if so, was it quick and efficient? Y
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No, not avail, but they have a contract with the Delta int'l lounge in the A term. Very conv to gate, but no where near what the options are at a MLL, but as stated before I knew we'd be well taken care of on board.
Was priority boarding offered (if applicable to your status) and efficient? Y, all flights were boarded on time as per what was called out on the bp.
If there was a delay, did the gate agent provide timely updates? N/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/a
Was the IFE activated on the ground? Y
Was a pre-departure beverage offered on the ground? Y (water or oj)
Did crew offer to hang your jacket? N/a
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaper while on ground, menus in the air.
Did crew offer a hot towel prior to the meal service? Y
Approximately how long after take off did it take for the first meal service to be completed? 1 hr
How was the quality of all the meals? Options were salmon, cannelloni, or chicken. I went with salmon. It was good, but the "creamed mustard rice" was only sampled, not eaten. I feel this is their attempt at saying they can't possibly call this risotto so let's call it creamed rice. As usual the ice cream and cookies later in the flight were plentiful.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Y

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Nope, even after a long line in customers, the bags were still 5 minutes after getting through customs and getting to the baggage area. Then what I assume were the sky checked items started coming off, there was about a dozen pcs.

Overall experience/any other comments:
FA excellent, at airport, the usual unpredicatble customs lines and spotty baggage delivery