Originally Posted by
azepine00
Your experience is quite unusual - especially with zippers. Where did you purchase those bags? Could those be fakes by any chance?
IME tumi zippers are exceptionally strong (not sure about monogram stuff - never had one). I've had some issues with telescopic handle locking on one bag but this is somewhat expected after years of use.
Have you had any problems with the replacement bag Tumi sent you?
It depends tremendously on the type of Tumi bag. I've had a number of bags from Tumi with significant problems; the Alpha bag I have though is pretty solid and well made. The zipper pulls though go easily. You can just buy zipper pulls for a few dollars though.