The local CBS station in San Francisco, KPIX, piled on to this fiasco.
http://sanfrancisco.cbslocal.com/vid...kong-a-glitch/
In general, I have little to zero faith in local television reporters when it comes to doing stories about aviation. This report was absolutely *horrendous.* It fabricated some generalization that the airline's "legions of frequent fliers" were upset by this obvious glitch that United Airlines isn't making good on.
I'm glad UAInsider cleared it up here for us FTers, but the best part of the CBS "news" report was the fact that the reporter never bothered to get the other side of the story from the airline itself!
DOT rules or no rules, common sense needs to prevail once in a while folks.