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Thread: Agent did not cancel ticket but changed the date; no refund processed
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Old Jul 18, 2012 | 12:25 am
  #15  
FlyingHigh20
 
Join Date: Nov 2009
Posts: 827
Lesson of the day...NEVER, NEVER, NEVER cancel over the phone and rebook over the phone unless absolutely necessary. The Risk free cancellation policy can be done online and is far more accurate. Even if you do cancel over the phone, there's no need to rebook over the phone. I always politely decline and just rebook online so I'm aware of exactly what I'm paying for.
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