Originally Posted by
Carl Johnson
Yeah, right. I've had multiple confrontations where I wanted to use my NEXUS card as ID, and the supervisor didn't know what it was anymore than the document checker. One time I had FOUR screening clerks, including a supervisor, NONE of whom knew what it was. Another time, the supervisor didn't know what it was and wouldn't look when I showed him. Do a search on NEXUS; the experience of many people here demonstrates that screeners don't know how to do their jobs and don't care about learning how to do their jobs.
And you say you've had MULTIPLE experiences where the supervisory screening clerk instructed the screening clerk about the rules. You don't see that as a problem? Why didn't the screening clerk know the rules in the first place? Why is it so often necessary to call a supervisor because the screening clerk doesn't know how to do his job, and why (according to the experience of so many here) is the supervisor also ignorant of the rules?
I have had eight, only two of which were 1-stripe screeners, simultaneously working on my NEXUS at one time. Two did not even have blue uniforms so I assume they were managers. I was accused of faking the printout. I was asked more times than I could count if I had another ID. This was on National Opt Out Day, Wednesday before Thanksgiving 2010.
I have had a whole group of TDC's (3), plus 3 supervisors all insisting that the NEXUS was not valid and asking for a different ID. They called the FSM and he came from the office ready for bear. I thought Uh-Oh. Whenever the suits get involved they have the ability to make your life miserable very quickly. He looked at my ID and my BP. He squiggled my BP and said, "I am sorry for the delay, have a nice flight." He then started a training session right there at the checkpoint. I would have loved to hang around, but he said go so I did.
My absolute favorite was when the supervisor was called and she said we do not get these often and that this was the first she had seen. She asked if I had a few minutes, I did, and she went to each of the TSO's at the CP showing them what a NEXUS looked like. After the WTMD, while I was collecting my stuff, she came over with about 4 more and asked me to show the NEXUS again. I took questions on how I got it, why I wanted it, the interview process, pretty much the whole shebang. She thanked me again for helping give her people a training opportunity and apologized for taking so much of my time. I told her it was fine as the other TSO was still going through my carry on and I was waiting for it anyway. The bag search was soon over, I got a Texas sized smile and a have a nice flight and was sent on my way.
Originally Posted by
cparekh
There seem to be three camps in this thread (though some people belong to more than one camp):
I hate camping. I usually stay at Hiltons.
The "camp" I am in, if you insist on camping, is the one in which I am infinitely pleased to get from TDC to putting my stuff back together without so much as a word from any TSO except the one that asks if I have any pointy things in my bag. I do not look for a fight, I do not want one, but I will engage in one if the circumstances created by the TSO's warrant one. If I elect to engage in a fight, I am in it to win. I use all tools at my disposal. There are battles in which I feel it is worth it to miss my flight and try again at another time. However, as I come to these battles prepared with accurate information and knowledge of their procedures which usually surpasses theirs, I have never had to miss a flight or even be close to missing one. There is nothing whatsoever wrong in being prepared to battle only to find your enemy does not wish to engage. Often they choose to not engage as they realize that they may have only brought a knife to gun fight. Well, the smart ones do.