Yeah, right. I've had multiple confrontations where I wanted to use my NEXUS card as ID, and the supervisor didn't know what it was anymore than the document checker. One time I had FOUR screening clerks, including a supervisor, NONE of whom knew what it was. Another time, the supervisor didn't know what it was and wouldn't look when I showed him. Do a search on NEXUS; the experience of many people here demonstrates that screeners don't know how to do their jobs and don't care about learning how to do their jobs.

And you say you've had MULTIPLE experiences where the supervisory screening clerk instructed the screening clerk about the rules. You don't see that as a problem? Why didn't the screening clerk know the rules in the first place? Why is it so often necessary to call a supervisor because the screening clerk doesn't know how to do his job, and why (according to the experience of so many here) is the supervisor also ignorant of the rules?