Originally Posted by
debp
Thank you both for the information. I booked directly with Alitalia by phone and gave them my email address, home address and phone number.
Any advice on how best to contact Alitalia? I've emailed customer relations, emailed the back office, called every option on the 800-223-5730 number, sent a fax and a priority mail letter to NY (with backup documentation). It was only yesterday I sent the fax and priority mail letter, maybe that will get a response? Is there anything else I can do?
I would wait a couple of weeks to give them time to reply to the letter.
After that, if there is still no answer, you will have to consider upping the ante and consider sending a pre-litigation formal letter. But we are not there yet.