Originally Posted by
CaptainHero
FWIW, following CC advice, i filed a complaint and got 7500 Avios for that. So i would say i was quite lucky given i was so tired i slept for most of the journey

I had written to Customer Relations to let them know about the problem. And they gave me 15k Avios! That is almost a free trip in CE, or one and a half free upgrades to CW!
