Originally Posted by mallangong

I am new to this Platinum malarkey so please excuse this question (and others on the forum) if obvious. I know the insurance T&Cs changed so that cover (except medical) was only active if you booked the trip on the card. However I thought I saw somewhere that there was an exception if Amex could not be used.

If this is the case then to what degree is it applicable i.e. I usually travel BA with work but all work travel has to be book centrally so I can't use my Amex. I presume I would not be covered but grateful for your advice.