Originally Posted by Paulakers2010

With all due respect, I think most of the content has very little to do with this particular situation here. Simply adding up what your feel about United as a whole does not make them change their mind in this particular case.

This is apparently a mistake fare from programming/IT. When most pages show the correct miles required but the final receipt was only a single digit, this basically bypassed all the hurdle of award ticketing that required standard or saver miles.(I think somebody in IT might have deliberately screwed this up with United 'by adding a divider to the equation', but who knows?) Think about the same system without exactly quoting four or eight miles, you would be able to book any tickets you want even though you do not have enough miles to redeem the tickets. Automatic systems did their job to confirm the tickets, but it will be accounting department to take care of the redemption process.