Originally Posted by
hawaii-bound
+1 - ^ - Alaska Air has been consistently better than any other airline for accommodating passengers when a problem arises. Pretty much you are SOL when there is a problem in Kona as there are only a set amount of flights in/out and the crews are either on a turnaround or an overnight but there are never any extra crews or aircraft available from this location.
Good to know, since I don't fly to this destination that often... and I've certainly never been in a situation where it took 23 hours to obtain replacement crew anywhere else (UA's three day China meltdown referenced above notwithstanding). I suppose this could be more of a destination issue and than an airline one, then.
As I said, Alaska's ground crew was amazing under the circumstances. They did distribute forms for compensation, so we'll see what is offered. I went with the voucher choice rather than miles, since I don't have an Alaska mileage account (elect to accrue on AA or DL instead, which was not an option). Going to have to call to get the bag fees refunded.