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Thread: UA 64th Best Airline
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Old Jul 16, 2012 | 3:46 pm
  #17  
chandi
20 Years on Site
 
Join Date: Nov 2003
Location: Melbourne, Australia; NYC, LHR, GVA
Programs: UA 1K 2MM; QF 1P; DJ WP; CX DIA, EK GL, HH DIAMOND; PC Spire RA; SPG PLAT; HERTZ PC; Avis CC
Posts: 255
Originally Posted by UAL4life
see, when I see rankings like that, it's merit gets thrown right out the window. I'm sorry for how bad UA is getting, it's still 1000 times better than EasyJet and others "ahead" of it.

Come back to me when UA has one class of service, reclineless seats, and an even worse livery.
Customer satisfaction (measured on this survey) has a lot to do with delivering what you promise. EasyJet promises very very little and delivers on that exceptionally.

United on the other hand (along with many US carriers) significantly over promises on service and capability and very rarely delivers.
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