I also posted it on the BR-related forum, and I hope it doesn't violate any rules.

I know it sounds like comparing apples to oranges, but these are the two I am considering...

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hi guys,

My family and I have been a frequent flyer and EVA lover on Taipei-U.S. routes. But a recent incident really pissed me off (something happened on the plane but the way the handled the situation afterward really blew my mind) yet I don't think it's appropriate to disclose anything at this point. The only reason I am posting this thread is that I want to seek your advice on the pros and cons of BR and CX, especially in terms of customer services.

I tried CI and I found it alright. Their customer service is awesome but their products are indeed inferior (seats, routes,.. etc). I heard good thing and bad thing about CX (esp the disparity between Economy and premium pax), but since it's my parents flying more business class who would want to switch to other services after this incident, I am really curious how everyone values BR and CX premium products.

If you would like to help me compare BR and CX Y, that'd also be great since I would probably still fly Y for the majority of time. All in all, I am really debating if we (i.e. my family) should all switch to CX (or even KE or OZ), please advice.