Thanks for the recent replies. Well I am min the Park Plaza Westminster Bridge and I was told I had booked a superior room (superior to what I don't know as it is the standard room) but that the hotel was full and the were no upgrades. That I can believe - London is heaving with tourists and the Olympic rush seems to have begun.

He started to say "breakfast isn't included" but then realised I was Concierge and corrected himself and corrected himself to say I could have a free one and marked my room card "Continental Breakfast" and "C" I assume for Concierge against "goldpointsplus" section.

The room is fine but no view just an atrium wall ironically I had better views when I was at Gold Elite level! Got a little tray of three shot glasses with blackberries, raspberries and strawberries and a dressing gown and slippers so overall 6 out of 10.

Thanks to everyone who responded.