Originally Posted by
kayjay
Citi "stacks" (their terminology not mine) the points in chronological order, first in first out. Their computer system is able to track your usage across multiple sponsor accounts. However, their CS representatives claim that they cannot provide an individual with such an analysis.
You can provide your own analysis.
1. log into your ThankYou account
2. click on My Account > Point Summary
3. click on the
Expiring link to the right of your total available points
4. click on the
Show All link to the right of the 'Points Expiring' section
At this point you can now see each date of expiry in the series of your ThankYou points however you cannot see if the sponsor or if multiple sponsors share the same expiry date, so...
5. expand all the little
orange + signs to see the sponsor(s) on that expiry date
Now at this point Citi should have sorted them for you but they didn't so you're going to have to sort them yourself. I got weirdness copying them into eXcel (mac) but found that they copied quite nicely into Word (mac) as a table and could then be sorted. The A>Z sort put the NA expiries on top but other than that they were now sorted in the order in which they will expire. This is also the FIFO (first in, first out) order that Citi will use them.
See the next post for a special consideration when closing a sponsor in a ThankYou account with combined sponsor accounts.