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Old Jul 13, 2012 | 1:51 am
  #7  
maortega15
 
Join Date: Jan 2011
Location: Some hole
Posts: 2,783
Originally Posted by jagmeets
+100

While SQ's regional biz hardware is probably better than CX's (long haul - definitely not, now!, and CX F>> SQ F imho), I'd still pick CX over SQ any day in Y, J, or C MPC/Kirsflyer status notwithstanding.

A recent SIN-DEL flight in biz on SQ (new regional seats, my first non-Y flight with SQ in 4 years) - seats/IFE quite decent, but everything else - attitude, service etc - CX is way ahead imho .

Was told that they'd forgotten to uplift my BTC meal - later, when i asked for a comment card so that the snafu was recorded, i got a very apologetic senior Steward offering me a SGD 100 Krisshop voucher, along with a "it was actually loaded, but there was a miscommunication among the crew" (and offering me a second dinner in case i cared)!
This in a half empty C cabin. And i had no use for the voucher but seeing my wife's relatively less infrequent travels on SQ, he commented 'maybe she could use it later'.

Nudged for more feedback i told him that everything with SQ was way too robotic, to which he sheepishly admitted that the SGD100 voucher was also the exact amount by the rule book - nothing less, nothing more.

Best bit - I noted in the feedback card that I am very happy sending my $s CX's way, despite being based in SIN and will continue to avoid SQ to the extent possible.
Get an email a week later "We are sorry to learn that your BTC meal was wrongly uplifted. We understand that as a consequence of this mistake our crew offered you a SGD100 voucher. This was graciously accepted by you. We look forward to welcoming you again soon."

Also, Wifey got to compare SQ's F product on another regional flight (same hardware on the refurbed regional 777s as the 77Ws) and CX came out tops for her on almost all aspects!
The robotic service is what I have been hearing often from other travellers regarding SQ. CX is more heart warming which I like. They like to chit-chat with you, make sure you're taken care of, etc.

Although there are things that I would like CX to have that SQ has already. Book the cook is one of them. Others like TG and MH are following suit with that option. I would like CX to do the same. Another thing SQ has is plated meals instead of casseroles. Plated meals look much more classy and elegant in my opinion. As far as IFE goes, I have not tried SQ's IFE but according to the awards, CX topped SQ.

Things I like about CX than SQ are the size of seats, the colors of the cabin. "Missuse" of longhaul airraft on regional routes. SQ for example on the SIN-MNL route only deploy 772's and one daily A330 flight. CX on the other hand, deploys every kind of aircraft in their passenger fleet to MNL. At least you can get a little bit of good rest on a flat bed or atleast watch a tv episode.
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