Originally Posted by
sukn
If the ticket is still in purchase mode (not yet ticketed), you can cancel without penalty.
Once ticketed, the policy does not allow for refunds.
Having said that, I'm sure you will hear from people who were able to get a refund because of a sympathetic agent.
The answer is you can call and even though the ticket has been issued, ask the agent or your TA to *void* the ticket. I am unsure the time threshold, but I have had no problem asking for this even if I bought the ticket in the AM, and by COB I was able to push off the meeting. I have to do this a handfull of times a year and always have no issue.