Originally Posted by
jackal
Avis Alaska is an independent franchise and tries to get away with policies and procedures that are contrary to Avis corporate standards, and you may encounter some resistance from Avis HQ in dealing with them because of their status as a franchise, but press forward. If you get nowhere with Avis, I would file a dispute with your credit card company.
I would also immediately file a Better Business Bureau (BBB.org) complaint against them. Avis Alaska tries to be sneaky on these kind of things and if enough of us complain, maybe others will not rent from them or they will change their policies..