Originally Posted by
IAHtraveler
Was this not quoted in your original quote? If not, and you have proof, complain to Avis.com. If they give you nothing, then go to your credit card, as it's a change of contract. I understand it's on your contract and you signed the contract, but you were already at the location without much choice when they changed the terms of your CONFIRMED reservation.
Agree.
Here's a sample price quote on a one-way reservation from the downtown office to ANC:
Weekly rate
1 week(s) @ $594.00 $594.00
Subtotal $594.00
Taxes and Fees Help $106.92
Drop Charge $0.00
Total due at rental counter : $700.92
Here are the specific terms and conditions in the GDS about one-way drop fees:
FOR ACCURATE RATE QUOTE, ENTER LOCATION CODE OF THE DROP
OFF LOCATION IN THE APPROPRIATE FIELD FOR THE BEST AVAILABLE
RATE. IF A DROP OFF CHARGE APPLIES TO THE RESERVATION,
IT WILL BE RETURNED WITH THE CONFIRMATION. CARS ARE SUBJECT
TO ONE WAY AVAILABILITY AND FEES.
Therefore, if Avis refuses to credit you for the drop, refer back to your reservation and state that it explicitly said that a drop fee did not apply and would not be applied if it was not quoted to you in the reservation.
Avis Alaska is an independent franchise and tries to get away with policies and procedures that are contrary to Avis corporate standards, and you may encounter some resistance from Avis HQ in dealing with them because of their status as a franchise, but press forward. If you get nowhere with Avis, I would file a dispute with your credit card company.