FlyerTalk Forums - View Single Post - United Paid Business / First - Involuntary Downgrades
Old Jul 12, 2012 | 10:52 am
  #99  
work2fly
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Originally Posted by Raven139AS
Seems to be that most of the 'downgrades' mentioned are associated with upgrades using mileage, GPU's etc. from a paid coach fare.

Has there been any similar experiences where an award ticket was booked in Biz or First and a downgrade occurred?
I was recently on an international F award, departing SFO. 3 class 767, F checked in full. This was a domestic flight connecting to my international flights.

As I'm sitting in 1A, a flight attendant tells me I have to move to business class, as a standby GS pax didn't want the C seat he was given and was insisting on F. He was standing in the galley refusing to take his seat or leave the plane. Seriously

I ask to speak to the GA who tells me that an award ticket has lower priority than an upgrader and that I am to take the biz seat or be forcibly removed from the plane, as she needs to close the door. That was her opening line to me. Double

I quickly surmised that I wasn't going to get anywhere pointing out the lunacy of being displaced for a standby and that I could choose to sit in C on this flight or have my butt hauled off the plane and at best, sit in 2 class F on a later flight. I agreed to move.

I was met by an apologetic GS agent when I got off the plane and escorted to the IFL. She explained that since I was on an award, she wasn't quite sure how many miles I was due back.

My guess is that since there was a 10,000 mile difference between the cost of an F and a C award, and that I had two longhaul international F segments that weren't downgraded, I was looking at maybe 1,000 miles coming back to me.

I was given a $500 travel voucher for my inconvenience which I think was adequate to address the abysmal treatment I received from the SFO GA.
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