Hi

I flew HKG-LHR with NZ connecting to ATH on the same ticket with A3. NZ in HKG screwed up the tagging of the suitcases and somehow got the wrong A3 flight. Not only that, the A3 flight they got was an inbound flight to LHR. Thankfully, I decided to go to the lounge before I went into London and spoke to the transfer desk to ensure my suitcases are transferred. At which point the mistake was noticed. It took many hours until it got sort out and I stayed in the lounge for 4 hours constantly being called to the front desk to be updated.

I arrived in ATH and 2 of my suitcases arrived with rerouted tags. A third one is missing and A3 have already filled in a missing luggage form and will get it to me as soon as possible.

I would like to know from the FT experts am I under the Warsaw or Montreal convention? What type of compensation if any do I get if one of three suitcases went missing? Should I have received any immediate compensation?

My entire ticket was SYD-AKL-PVG stop -HKG-LHR-ATH.