<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Academic:
Let's go after the Air Canada policies that say their customers are not worth bothering about, and let's bemoan the bad behaviour of some CSRs and FAs, but let us also acknowledge that there are a lot of good employees out there, who are doing a wonderful job under very much less than ideal circumstances.</font>
I absolutely agree with you, Academic.