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Thread: Frustrating (non-)upgrade experiences with FHR (Fine Hotels and Resorts)
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Old Jul 11, 2012 | 5:30 pm
  #18  
tomy77
All eyes on you!
15 Years on Site
 
Join Date: Feb 2011
Location: LAX
Programs: HHonor Dia, Marriott Plat, Hyatt Explorist, IHG Diamond
Posts: 551
Originally Posted by drwilliams
Do most here book online for FHR?

Here in Canada, you have to book by phone, and I have had disappointing results with the reservation process each time, to the point of avoiding calling at all anymore.
I have amex plat US, and i booked online. So far i've scored 3/3 for UG.
But i did have minor problem when trying to amend upcoming trip via phone (adding hotel loyalty# to reservation).
They somehow accidentally changed the rate. But it's sorted real quick after another phone (and sending old confirmation with original rate).
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