So I take my shower this morning and am leaving the room for breakfast.
I turn the door handle and nothing happens.
I'm locked in on the 15th floor.
I call down to the guest and about 10 minutes later, a guy shows up who was able to use an old fashion key to open the door. They needed to replace the inside of the mechanism to repair the door.
When checking out, without asking, they cut the rate in half and added 2,000 Starwood points to my account.