Wow, that's pathetic. I'm sorry to hear about that! Hopefully a complaint to Avis and AmEx will yield some resolution.. hopefully!
Originally Posted by
mjtoal
...I want someone to explain to me why I {snip} did not get an upgrade, and whether you think it is satisfactory to offer dirty, poorly fitting outdated car seats at an exorbitant rental.
1. They will say "none were available", their standard lie/line. They will try to say "they were reserved for later in your time period", even if Avis.com shows they have the cars available for your entire rental period (at least that's my experience, and they won't budge).
2. Definitely not satisfactory to rent dirty seats. I'm not sure about the "outdated".. as long as they meet safety standards (whatever they are in this location), they are ok to rent. And poor fitting really depends on the user, as everyone is sized differently. But if you have pictures of dirty seats, they should take action. Should..
Good luck in your complaint(s)!!