Originally Posted by
channa
http://airconsumer.ost.dot.gov/repor...12JulyATCR.pdf
And United's downward spiral continues...
- Most delayed airline -- this time, not just below all the majors, but below all the majors, minors, and even regional/express carriers.
- Highest cancellation rate of the mainline carriers.
- Highest rate of 2+ hour tarmac delays.
- Highest rate of mishandled bags of the mainline carriers.
- Highest DOT complaint rate.
Jeff was right. Definitely some changes we are going to like. Hope he gets his $14 million bonus for this great work.