Originally Posted by
fishernrex
Seriously, not getting the upgrade wasn't a big deal for me, but was it really necessary to ridicule me in front of other passengers?
Absolutely not. The customer is NOT the enemy and these employees should not be in customer-facing jobs. There needs to be an iPhone App to fire employees like these people on the spot. After a few public hangings this behavior will stop.
You should have:
- gotten their names in a discreet manner
- written a letter to Richard Anderson
- FedEx'd the letter to Richard... he sits at CE Woolman's desk every day... so the FedEx guy knows where to find him