Hi Everyone,

I submitted a complaint regarding the most chaotic boarding I've ever seen at LHR. It was a very disorganized mob scene and the gate staff did not communicate boarding very well, which is pretty unusual for most of my trips ex-LHR - they are normally pretty good about this. There were many frustrated pax, many of which seemed to be students and tourists vice frequent fliers. Even getting to the SP lane was a bit of a challenge and then they opened another part of the boarding area that quickly became swamped with people....and this was during pre-boards and J pax boarding.

This was a trip where I also sent a very good email about the fantastic service on board the aircraft.

I marked "no" for a reply on both emails - yet received responses to both today and 4k miles for the boarding mess.