OK, recent LAN experience, a mid-year review of sorts. Based on 34 LAN segments this year to date: 18 Peru domestic, 6 Colombia domestic, 6 SA international, 4 SA NA international.

Ticket purchasing: Mostly by lan.com, rarely a problem. In office service, exemplary. Most often purchased very inexpensive fares or km sales (compete with the bus Peru fares or Colombia sales). ^ So much so that the 24 domestic segments flown earned me an astounding 3400 km!! (plus 3400 for the 100% bonus)... yup, 6400 km for 32 segments doesn't help much.

Flight services, on time rating: Over 90% of my flights departed on time, 94% arrived on time (because LAN builds in flex for arrival times). The late flights were due to airport problems in LIM and BOG, not LAN caused. In fact, only had 1 LAN flight seriously delayed arrival where LAN culpable. ^

Flight services, on board: Comfortable. Planes always spotless, FAs (with one exception) overtly cheerful and helpful, sometimes received special Comodoro welcome, beautiful out-the-window scenery. ^

Baggage problems: None whatsoever. ^

Ground problems: Rare, but due to ejectivos sticking to the rules, even if it makes no sense, or rules that make no sense. Some checkin staff now greet me by name as I approach. Nice.

Lounge experience: Good (except terrible WiFi in Sumaq). Though not LAN lounges, many of Peru airports have small but nice private lounges. Best “lounge” experience - the SMR FT beach lounge.

C24 service: Although they advertise 1 hour response time, both times for me they took 4-6 hours.

LanPass emails back and forth: a zillion, some without satisfactory results yet (for instance, still awaiting my Comodoro tarjeta after 6 months and a dozen emails/calls).

General observations: My recent LAN flight experiences are head and shoulders above my experiences with NA carriers. ^^