Originally Posted by crazypalooza

Had a weird experience yesterday in MIA, when I took my child to be processed manually since his fingerprints didn't read, the officer said ours (my wifes and mine) didn't go through even though we both had the global entry slips that printed out. the strange thing is he determined that even before I handed him either of our passports. He then mumbled to himself and typed away for literally ten minutes. it took longer to clear immigration then without global entry. when I asked what the issue was he mumbled something about the system possibly not updating. I'm wondering if he just was clueless how global entry works or if any of that made any sense? then when we got to customs and handed our forms and my sons paper customs forms that guy said the other guy did it all wrong.