Ed26

Hello all,

Sorry if this has been posted about before, but I just got off the phone with MP and am a bit confused.

I wanted to book a round trip from EWR to HNL (connecting in LAX) for next month. There was R availability on all legs, so I wanted to apply a mileage upgrade. For reasons I won't get into here, I had to call MP to book the reservation with an agent. She answered the phone quickly and was helpful, until it came time to apply the mileage upgrade.

According to the chart, an upgrade to Hawaii is 27,500 each way plus a $125 co-pay, which it indicates is waived for Premier members. The agent, however, did not remove the co-pay, saying that while Premier members are exempted from the co-pay, EWR to Hawaii is not exempt and a co-pay always applies. I told her I understood that to be the direct EWR-HNL flight, and I effectively have an EWR-LAX and LAX-HNL reservation, which falls outside that "special" category. She said I was incorrect and that the origin is EWR and terminus is HNL, regardless of any connection, and thus the co-pay must stand. I politely said thank you and hung up.

I later accessed my reservation online, and it offered me an upgrade for 27,500 miles each way, with the co-pay waived. I took the offer.

My question: Was I correct and the agent was wrong, or was the agent correct and the website simply erred in waiving me from the co-pay?

Thanks for your help.

Ed