FlyerTalk Forums - View Single Post - By mistake, I'm in London with a Madrid passenger's luggage; BA won't help
Thread: By mistake, I'm in London with a Madrid passenger's luggage; BA won't help
View Single Post
Old Jul 9, 2012 | 10:03 pm
  #140  
ludocdoc
All eyes on you!
20 Years on Site
 
Join Date: Apr 2005
Location: Boston Suburbrs
Programs: AA ExPlat, IHG Spire Amb
Posts: 1,220
Originally Posted by BA304
If I were the Madrid passenger, I would rather hope that BA took action itself to retrieve the bag even if the airline isn't really at fault.
The airline IS at fault - they offloaded the MAD connecting passenger's bag to the claim belt when it should have made the connection. Totally BA's fault. OP compounded it by taking the bag home. Both need to step up.
ludocdoc is offline