I just called the generic toll free number, and selected the PPS option.

Thanks for your kind offer, but I'd rather deal with there people in Beijing --assuming I can reach them -- because we are in the same time zone.

I actually might not need to talk to any of them if you guys can help me out with some basic questions to which I was unable to find answers to here or on sq's website.

1) How many miles does it cost to fly from the US to North Asia in both C and F? There is almost zero chance that my friend would accept a connection in SIN, but HKG is a possibility. If he availed of this, would it be considered a different zone?

2) Would he have to pay a premium to ride on SQ's 77W v. UA's nonstop?

3) Are one way awards half the price of round trip awards?

4) What are their taxes/fees like?

5) Tell me more about this 15% online discount deal.
-Does it apply to partner flights? As much as I dislike United, my friend doesn't mind them, and he would appreciate the 8+ hours saved.

I generally enjoy finding the answers to questions like these on my own, but my experience on SQ's website was rather frustrating (similar to ba.com, but I've gotten to know the latter because I use it on a weekly basis).

Thanks in advance for your advice.