Originally Posted by
SJC ORD LDR
I think in my complaint letter to Delta for their contractor's poor handling of the canceled flight, I got the original routing credit along with the $250 voucher for the money I spent on UA baggage without ever doing anything else other than writing the complaint. The only thing I had to do was provide my other half's SkyMiles number so she would get some miles added to her account.
I assume your complaint letter took the place of the request, but it is correct to say that you have to request original routing credit in some way.