FlyerTalk Forums - View Single Post - By mistake, I'm in London with a Madrid passenger's luggage; BA won't help
Old Jul 9, 2012 | 3:23 pm
  #68  
45128
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Join Date: Mar 2012
Posts: 615
Originally Posted by HilFly
They don't. That's my point. They feel that getting it to a luggage carousel fulfils their obligation to return it to the passenger.

We hand our bags over to the an airline to transport them for us. They give us a receipt. And yet anyone can pick up a bag off a luggage carousel and walk off with it.

Where else would that ever happen? And then the airlines throw their hands in the air and say "not our problem - claim on travel insurance!".
An excellent point.
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