FlyerTalk Forums - View Single Post - By mistake, I'm in London with a Madrid passenger's luggage; BA won't help
Old Jul 9, 2012 | 3:09 pm
  #64  
HilFly
30 Countries Visited2M15 Years on Site
 
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,290
Originally Posted by 45128
Oh c'mon! With your hand on your heart, HilFly, when was the last time any airline you have travelled with matched your bags with your tags?
They don't. That's my point. They feel that getting it to a luggage carousel fulfils their obligation to return it to the passenger.

We hand our bags over to the an airline to transport them for us. They give us a receipt. And yet anyone can pick up a bag off a luggage carousel and walk off with it.

Where else would that ever happen? And then the airlines throw their hands in the air and say "not our problem - claim on travel insurance!".
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