I found an old similar thread, here, but nothing recent.

I reserved 3 months ago a AAA rate at a Marriott Resort (and Casino) in the Caribbean that included free breakfast for 2 adults (and under 12s) and now when I go online into my reservation I don't see the free breakfast component.

I called the 800 number, the first person I talked to "looked" at the reservation, and couldn't see it. She found a "better" rate, but it didn't include breakfast (less cash, but no breakfast).

She put me on hold to talk to a manager. As I get on hold, I get a new confirmation e-mail for the rate she wanted to give me!

She tells me that she talks to a manager, and they've resolved the situation and noted the free breakfast. I get a new confirmation e-mail with my old rate, but no "free breakfast" verbiage.

I will bring my original confirmation with me, but there is always the wording at the bottom that whatever is in the official reservation holds.

Anyone else have any recent experience with this?

Thank you.