Since it is only counter service, the staff really knows how to work. I was offered a black Altima but the lady said that she wasnt sure about it because it seemed like the last renter used the licence plate as a trunk handle and it may need to be retagged. She was appologetic and said she turned down walk ups to save the only car because i was booked in. She called the enterprise at ali wai and offered me anything on their lot free of charge. I asked for the best thing there and in 15 minutes a shiny silver Camaro conv. pulled up. She said that the LDW was a freebie for the troubles.